Effective systems are not built simply by acquiring or creating components - the components and their uses have to be linked in the most productive ways. That is, in ways that enhance people's activities (easier, better...). And the linking occurs in everyday conversations between those involved. In these conversations the knowledge, activities and arrangements are continually constructed and reconstructed.
What about plans and policies? They can help or hinder these constructive conversations. At worst they result in barriers that divide attention (and systems) and make activities and arrangements episodic. At best they enhance sense making and provide high level attractors that stimulate and inform the conversations that are at the heart of most healthy (and some unhealthy) purposeful endeavours.
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