Understanding the "outcomes" of a restorative process

 It seems to me that it would be helpful to encourage people to consider and report the outcomes comprehensively.  And it will be helpful if those responsible for implementing RP can articulate the real outcomes -  they will need to be able to tell 'the full story' of what was achieved.

From the examples given in the workshop, outcomes can be

• actions - "apologise", "shake hands", "make restitution", "forgive", "reconcile", "vent"...
  
• experiences - belonging, being heard
  
• changed relationships - changes in the way in which particular people interact with self and others during and following the meeting
  
• learning and insights - a better understanding of how the world and people are, and how they work: cause and effect, flow-on effects, the experiences of others, similarities, differences, motivations,...
  
• attitudes - beliefs and feelings that guide judgements and actions in relation to self, others and property
  
• life chances - the ability to access opportunities that lead to success and well-being for
  
• ...         (these are the one I have managed to identify so far)

And outcomes also need to be considered on a timeline:

• immediate - e.g., concludes the issue
  
• short-term - e.g., retains student at school, avoid the courts, improves the relationship between the student and others,... 
  
• long term - life chances - improved likelihood of success and well being

And finally the outcomes will be unique for each of the parties involved: each offender; victim, supporter.... and all need to be considered and accounted for.

Schools in the Age of Measurement

The Impact of the Age of Measurement
The Telegraph recently reported:  'Age of Measurement' harming schools, says Eton head (here).  Tony Little, the headmaster of Eton has suggested that Boarding schools have entered an 'Age of Measurement' where only results are valuable.

•  "...the current inspection regime for .... schools is flawed - because it splits schools into parts, judging them separately for different areas of their work...  I see teachers becoming averse to risk, naturally concerned about their responsibilities should they offer to take a school trip in their own time, feeling that they are judged most tellingly on the grades their students achieve in public exams, becoming more adept with the jargon and canny about 'delivering the outcome'."

Expensive Bureaucracy 
 Another report of the same address (here) had the headline Schools 'harassed' by pushy parents, says Eton head. Tony Little's comments included the observation that

• ... independent school fees had been driven up in recent years because of the “lethal cocktail” of maintaining facilities, meeting competitive staff pay rates and complying with    “constant waves of expensive bureaucracy”.(my emphasis)

In the case of public education the "constant waves of expensive bureaucracy" are paid for by taking teachers away from teaching. That is, in our system the cost is paid by those who can least afford it: those students who need the most teaching.

Teaching is the core business of schools. When I was Principal at Riverside Primary (enrolment  670), I taught 0.4FTE, APs taught 0.8 and everyone else taught full-time. I believe that this level of staff engagement in teaching would be impossible today because of the huge increase in demands made on schools by the Department of Education, and State and Federal Governments.

Given that Eton is experiencing the those things reported by Tasmanian schools one might conclude that this is a worldwide phenomenon and we are, indeed in the 'Age of Measurement'

School Improvement - a conversation

Earlier this year the University of Tasmania advertised several 'New Stars' positions in various disciplines, including one for the Faculty of Education specialising in School Improvement. They couldn't recruit anyone suitable in School Improvement. This would indicate that the lack of expertise in School Improvement may be a much wider issue.

Goldratt has identified a change management strategy based on three simple questions

1. What to change?
   
2. What to change to?
   
3. How to cause the change? That is, "By what method?"

Most people are confident about their expertise in relation to Questions 1 & 2, especially in relation to specific changes. The world is full of experts, who know what's wrong and how things should be.

But a gaping void exists in relation to Question 3. This usually leads to attempts to drive school improvement by

• focusing on outcomes (MySchool, Tasmania Tomorrow...) and/or
  
• mandating changes to teacher practices (often based on notions of 'best practice')

 [The continual search for best practices is based on the largely unexamined assumption that 'best practices' are universally best, and are also readily transferrable] 

These approaches tend to make school improvement initiatives

• disparate
  
• episodic
  
• inefficient
  
• ineffective ('after the horse has bolted')
  
• lacking in overall coherence
  
• often mutually disruptive: most schools struggle to meet the demands placed upon them

On the other hand, there are a whole range of proven improvement strategies available. However, they seem have little or no traction in the field of Education. Tasmania is ideally situated  to redress this situation.

 Change management strategies worth considering include

• Action Learning* (Revans,...)
  
• Activity Theory (Engestrom,...)
  
• Complexity Theory (Snowden,...)
  
• Theory of Constraints (Goldratt)
  
• Continuous improvement (Deming,...)
  
• Sense Making (Weick, Snowden)
  
• Solution Focus (McKergow,...)
  
• Communities of Practice (Wenger,...)
• Knowledge Management (combines with complexity theory and sense making)
  
• Key Factors (Webb)
  
• and even SWPBS (Sugai,...) - as per my recent email
  
• ...

The latter two strategies are currently understood to be specific to particular school contexts: the implementation of ICT and student behaviour respectively. In fact,  both have the potential to be generalised in such a way that they become applicable  and useful in improving most aspects of the life and work of the school.

Interestingly, all of these strategies are constructivist and they boil down to being Action Learning in one form or another - not really surprising!!

Thus, there is an urgent and important conversation to be had around the question

• School Improvement -  by what method?

 And the conversation needs to be fostered at all levels and with all stakeholders.

A Positive Future for Tasmanian Schools

Deming led the redevelopment of Japan after WWII and was a founding contributor to the quality movement. When people made great claims about about their future achievements ("No child will live in poverty", "No Child Left behind"...) he would ask the question: "By what method?".

He was not asking "What are you going to do?". He was asking "How are those involved going to achieve this desirable thing?".

One way to achieve a positive future for Tasmanian schools would be to adopt, adapt, appropriate and extend the main principles of SWPBS (School-wide Positive Behaviour Support) to address the various aspects of the life and work of the school; not just student behaviour.

What would this mean?  It means that is areas such as teaching & learning, behaviour, organisations, community & families... Schools would be purposeful, capable and successful.  

That is, in a positive future Tasmanian Schools would

• be focused on success and well-being for all (staff, students, families, communities...) in a range of contexts
• have clear widely shared hopes and expectations for all 
• know what was happening 
• have data to confirm or challenge their knowledge of what was happening
• use this data to inform their decision making and responses
• continually work towards achieving and improving outcomes consistent with their hopes and expectations
• adopt and/or develop evidence-based practices that enable the outcomes to be achieved
• apply these practices to provide a continuum of support according to the needs of those involved
• develop systems that enable data to be acquired, processed and used in a timely manner,and for practices to be effective, efficient....
• focus on improvement, rather than change, and thus
• become inclusive (and restorative) communities in their own right

Using SWPBS as a 'platform' would be strategic in that, to a greater or less extent, most schools have some knowledge and experience of PBS.  For those schools that already implementing SWPBS well, the extension would be simple and natural. And it would further strengthen the good work they are already doing in SWPBS.

The Immediate Future of Tasmanian Education

Understanding the current window of opportunity
We are in a period of rapid transition and the critical changes are not being chosen, managed or designed or even predictable - they are simply emerging. So an understanding of complexity will prove to be critical.

The old idea of a system as Input-Process-Output is very much alive but not at all well.  That is, this notion is working less and less well as our world becomes more complex, interactive, uncertain and unpredictable.

Many aspects of our daily experience have elements that are at the 'edge of chaos'. While some people may be in charge, no-one is really in control of literacy, numeracy, retention, behaviour... and other critical matters. Still we have to respond and how we respond to these conditions determines our ongoing success or otherwise.

Some key emerging concepts to consider

• A system is network of people, tools, policies, facilities, arrangements... that interact with some coherence

• And what is basic (literacy, numeracy...) is often not simple.

• In complex situations consistency is more meaningful that uniformity

• Knowledge, actions and arrangements are continually constructed and reconstructed in everyday interactions (mainly conversations)

So many of the Tasmania education initiatives of recent years have proven to be disruptive and counter productive. While the thinking behind the individual initiatives has often be sound, their effect has been disruptive to other initiatives and thus reduced the overall coherence within the system. Consider the following examples:

• SARIS fatally disrupted the ELs and all local reporting arrangements - the ELs were no longer coherent in the light of the SARIS
• By defining the outputs (in effect, selecting the inputs) SARIS has also made significant curriculum development and implementation since the ELs virtually impossible
• The national curriculum is very likely continue this process
• The MySchool website is having similar effects
• And many experienced Tasmania Tomorrow as very much less than coherent, especially in terms of its stated aims (retention) and the basis for its structure.

It is interesting that SARIS, the National Curriculum, MySchool... are all strategies based on Input-Process-Output assumptions and they also assume that that uniformity is possible and meaningful.

Increasingly leadership will require very different thinking, starting now. The "edge of chaos" phenomenon is not always bad. It can represent a condition in which significant system change can be achieved very easily and quickly. Thus, a new government and new Minister represent a window of opportunity that will be open for at least the immediate future. The responses made may keep the window open or slam it shut. 

The flow of Web 2.0

 It seems that many major organizations are beginning to respond to Web 2.0 in terms of how they operate on a day to day basis.  

 My impression is that rather than Web 2.0 driving these changes it goes something like this:

• Web 2.0 makes new interactions and relationships possible
• Individuals and groups explore and use these and begin to think and act differently
• This seeps into organisations  with which these people are involved
• Small parts of these organisations begin to try things  with Web 2.0 
• Some of these work quickly, easily and cheaply - creating a competitive advantage
• These are adopted more extensively along with changed rules resulting in a cultural shift and creating a comparative advantage

The overall direction of the shift is

• from understanding 'the system' as a classic input-process-output entity
• towards understanding the system' as a network of agents (people, tools, ideas,...) that interact with some coherence, that is, as a complex adaptive systems.

The phenomenon seems to be akin to Naisbit's notions of Hi-Tech Hi-Touch. This beginning to emerge in schools and may flow onto to education, per se, soon.

Checking perceptions of justice

Insights into how we really dispense justice can be powerful and essential contributions to aching change. I suspect that many staff would be surprised at the what they actually practice.

Staff perceptions
One way to bring these out would be to
1. Get several staff members to tell a story of a recent difficult situation and how it was dealt with, then

2. Get them to rate it (putting dots on a triangle) in terms of

• retribution,
• deterrence and
• restoration

I would see such an exercise as being important in the implementation of Restorative Practices in any school.

Student Perceptions

And there is another 'triangle' that could also be useful... in this one students might rate staff  in terms of whether they are

• controlling (assertive/aggressive)
• helpful (altruistic)
• just focused on the facts  (analytical)

Same technique: get each student to

1. Tell the story of a recent experience then

2. Rate what the staff did (put dots on a triangle) in terms of in terms of the these three possible responses